Frequently asked questions

Everyone’s holiday wish list is different, whether you prioritise countryside views, extra privacy, a spacious garden or the perfect family friendly layout, we're here to help you find the perfect fit for your Cornish getaway, choose your cottage.

Go to our live availability calendar and click on an arrival date (allowed arrival dates are denoted by a blue and/or yellow line), enter the number of guests and the rate of the stay will be calculated. You can then follow the instructions to make a booking. A compulsory £150 refundable damages deposit will also be shown and added to the cost of your booking.

25% or the full amount if booking within 6 weeks of arrival.

The balance is due 6 weeks prior to arrival.

Yes. Once the deposit has been paid and providing the balance is fully paid no later than 6 weeks prior to arrival, you may make custom payments as and when you wish. Please contact us to enable custom payments on your account.

Bookings can only be made online using our secure booking system, and confirmations are emailed automatically. Unfortunately we do not have the facility to take card payments over the phone.

Our weekly changeover day is FRIDAY. Shorter stays (min 3 nights) if available will be displayed on the booking calendar. We may be able to offer more flexibility during low season, please contact us with your desired dates and we will get back to you with a quote.

WIFI is available at no extra charge but we will not be liable for slow connections or for any interruptions to or the failure of this service. The BT infrastructure in the area is outdated & inadequate. An intermittent connection can often be experienced, especially when demand is high. The connection should be sufficient for the downloading and sending of emails but it is not sufficient for streaming movies, etc. Please be aware that if a good and stable internet connection is imperative during your stay (i.e. for work purposes) you may wish to purchase a data package with your mobile provider. EE offers a great 4G signal here but O2 mobile network is very poor here.

Yes, if there are just two of you we can offer some of our larger Cottages at 5-10% discount for use as a one bedroom unit (only the Master bedroom will be made up). Where applicable discounts will be calculated automatically when entering the number of people (low occupancy discounts are not applicable during peak dates). If there are two people requiring a bedroom each the discount will not apply (please select 3 people when booking and leave the third name blank).

Unfortunately as our calendar is live we cannot hold any bookings without a deposit. Therefore all bookings are made on a first come first served basis. If any dates are highlighted blue (provisional) on our booking calendar these are confirmed bookings awaiting payment clearance/processing.

Vat is included in the rates shown.

Terms and Conditions can be found on this page, they will also be displayed during the booking process, you will be asked to read and agree to them before finalising your booking.

We regret that we do not accept dogs over the Summer Holidays but the rest of the year we welcome dogs in all our cottages except Constantine (which is reserved for guests with pet allergies). Please visit our dog friendly page for full details and rates. No Puppies under 12 months. Max 2 dogs.

There no surcharges on debit or credit cards.

Most phone networks have a good reception in this area.

Your accommodation is let to you on a self catering basis but to help you plan what you need to bring we have a checklist here: https://www.merlin-farm-cottages-cornwall.co.uk/guest-area

Bed Linen and towels are provided: 1 bath sheet and 1 hand towel per guest, as well as a bath mat per bathroom. If you would like to order further bed linen and towels (at cost) please contact us prior to arrival so we can arrange additional sets from our linen supplier. Please bring your own beach towels and cot bedding (a bottom sheet is provided).

Yes, there are several Supermarkets that deliver to Merlin Farm, and a Cornish Food Box Delivery service, for more details visit our Food for your holiday page

Yes, the baby gear provided will be detailed on each of the cottage pages.

Check in: From 3.30pmCheck out: By 10am

No. Details of arrival to your self catering accommodation will be included in your booking confirmation. In case of emergency our contact details are in the guest information folder in each cottage, where you will also find information relating to everything in the cottage and the local area, helping you get the best out of your stay.

Due to health and safety issues we regret that we no longer supply gas barbecues for our guests. You may bring your own at your own risk, but please do not place disposable barbecues on top of patio furniture/decking or position near fences/wooden structures or where children play. Barbecues must not be left unattended and must be disposed of appropriately.

If your holiday is more than six weeks away, we’ll gladly help you reschedule your stay and transfer your deposit to an alternative holiday date. Should you need to cancel within six weeks of arrival, a refund of the remaining balance can only be made if we are able to re-let the accommodation, as you remain responsible for the full cost of the booking. If we do successfully re-let the stay, you will receive a refund minus the non-refundable deposit, which may instead be transferred to a future booking. Please inform us as soon as possible if you need to cancel, by writing to us or emailing and quoting your booking number. As the deposit is non-refundable, we highly recommend arranging holiday insurance as you would for overseas travel to protect you in the event of unforeseen cancellation.

If not please get in touch with us here