Merlin Farm Terms and Conditions
ALL ONLINE BOOKINGS ARE PROVISIONAL UNTIL CONFIRMED BY MERLIN FARM.
Deposit: We can not confirm a booking until a deposit has been received. 25% of the holiday cost is required upon booking (or the full amount if the booking is within 6 weeks of arrival). If a reservation cannot be accepted (at our discretion) the deposit will be refunded to you.
Balance: This is due 6 weeks prior to arrival along with the damages deposit (see below). If the balance is not recieved following reminders it will be regarded as a cancellation and your booking cancelled forfeiting the deposit.
Linen: Bed linen and 1 bath & hand towel are provided per guest. Bath mats and tea towels are also provided. Please bring your own beach towels and cot bedding, only a bottom cot sheet is provided. Damaged or stained bed linen or towels must be paid for.
Damages Deposit: We charge a housekeeping deposit per booking which is fully refundable following your departure after inspection of the property. Although we do a ‘final clean’ after your departure, we expect the accommodation to be left in a reasonably clean state and tidy as it was found on arrival. If any excessive cleaning needs to be carried out following your departure, we will use your housekeeping deposit to recover any costs incurred. We would appreciate being told before your departure if there are any breakages, failure to do so may result in us recovering costs from your housekeeping deposit. If any disruption/noise has been caused by your party that have upset other guests the housekeeping deposit will be used as compensation to them. This deposit is to be paid with the balance 6 wks prior to arrival.
Cancellations: A cancellation must be given in writing and will result in the loss of the deposit. We will make every attempt to re let the accommodation. If the accommodation cannot be re-let, liability for the cost of the holiday will be yours. Failure to pay the holiday balance 6 wks prior to the arrival date will be regarded as a cancellation and the deposit will not be refunded.
Occupants: Only persons named are to stay, we must be given notice of any changes or further persons, providing there is bed space, before arrival and billed accordingly. Single sex couples welcome. As we are a quiet family orientated site we do not usually encourage nor accept stag/hen parties or similar groups, however please contact us if your group are looking for a more quiet stay and we will do our best to accommodate you if appropriate.
Group Bookings: Group bookings (more than 2 cottages) are by request only. Please email us with details of your party prior to making a booking online. Failure to do so may lead to your booking being rejected.
Equipment breakdown: In the event of equipment breakdown, we (the owners) cannot be held responsible although we will make every effort to make repairs or rectify the situation as soon as possible. I.e. In the event of a washing machine/dishwasher failure it may take a matter of days (as it would if it were in your own home) to get an engineer out.
Animals at Merlin Farm: During the childrens school holidays we have an animal grooming/petting timetable. Any contact with our animals must be supervised by parents or a responsible adult. We request guests do not enter or allow their children to enter the field where horses are present due to the associated dangers. Guests are requested not to feed the horses anything other than carrots or apples (and in moderation), any feeding must always be supervised.
Dogs: Please ensure you have read and accepted ALL our terms and conditions regarding dogs on our Dogs page. Do not ever leave dogs alone in our accommodation (not even in a crate). Do not allow your dog to climb on our sofa's, beds or rugs - please brings dogs own blankets and rugs to lie on. Always keep dog's on the lead whilst at Merlin Farm in respect of other guests and due to free roaming poultry, this includes the communal lawned areas/childrens play area. Any damage caused by your pet, no matter how big or small must be paid for by you the guest. All dog mess must be picked up and disposed of. No dogs under 12 months old unless by prior arrangement.
Other: Refunds cannot be made for any nights missed due to late arrivals/early departures.
We cannot accept any liability for any of the following; Injuries or loss of life of anyone in the party, loss or damage to any property brought on to the premises or loss or damage caused by any vehicles on the premises.
Holiday Insurance: We recommend that you obtain holiday insurance to cover the cost of your stay in the event of an unforeseeable cancellation, although it is not obligatory.